Warranty Policy

Effective Date: 2025   |   Business: KP Automotive Electrical Wholesale   |   ABN: 31 126 166 115

1. Our Warranty Commitment

KP Automotive Electrical Wholesale stands behind the quality of all products we supply. We are committed to providing automotive electrical components that meet the standards expected by professional mechanics, workshops, and dealerships across Australia.

All products sold by KP Automotive Electrical Wholesale come with guarantees that cannot be excluded under the Australian Consumer Law.

2. Warranty Coverage

Products purchased from KP Automotive Electrical Wholesale are covered by a warranty against defects in materials and workmanship under normal use and service conditions. The applicable warranty period depends on the product category and brand:

• Standard automotive electrical parts: 12 months from date of purchase
• Lighting components (globes, LEDs, headlights): 12 months from date of purchase
• Batteries and battery-related products: Subject to manufacturer warranty (typically 12–24 months)
• Cables, connectors, and wiring: 12 months from date of purchase

Where a product carries a manufacturer’s warranty that extends beyond our standard warranty period, the manufacturer’s warranty terms will apply.

3. What Is Covered

Our warranty covers:

• Manufacturing defects present at the time of purchase
• Premature failure under normal operating conditions
• Parts that do not match the description or specifications advertised

4. What Is Not Covered

Our warranty does not cover:

• Damage resulting from incorrect installation or modification
• Damage caused by misuse, abuse, or negligence
• Normal wear and tear
• Damage caused by use with incompatible vehicles or electrical systems
• Products with removed, altered, or illegible serial numbers or labels
• Damage caused by external factors (water ingress, physical impact, electrical surges)
• Consumable items used in normal operation

5. How to Make a Warranty Claim

To lodge a warranty claim, please follow these steps:

• Step 1: Contact us at admin@kpautomotive.com.au or call 04 2823 0026
• Step 2: Provide your order number, product details, and a description of the fault
• Step 3: Where requested, provide photos or video of the faulty product
• Step 4: If the claim is approved, we will advise on return shipping instructions
• Step 5: Once the product is received and assessed, we will process a replacement, repair, or refund

6. Warranty Claim Assessment

All warranty claims are assessed on receipt of the returned item. We aim to complete assessments within 5–7 business days of receiving the product. We may request additional information or consult with the manufacturer as part of the assessment process.

7. Warranty Remedies

Where a warranty claim is accepted, we will offer one of the following remedies at our discretion:

• Replacement with an identical or equivalent product
• Repair of the defective item
• Full or partial refund to the original payment method

For claims under the Australian Consumer Law involving a major failure, you are entitled to choose your remedy.

8. Return Shipping for Warranty Claims

Where a warranty claim is accepted, KP Automotive Electrical Wholesale will cover the cost of return shipping for defective items. For warranty claims that are assessed and found to be ineligible, the customer will be responsible for any shipping costs incurred.

9. Australian Consumer Law

Our warranty is provided in addition to, and does not limit, your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10. Trade and Wholesale Customers

Trade account holders and wholesale customers are subject to the same warranty terms outlined in this policy. If your business has specific warranty requirements, please discuss these with us prior to placing your order. We are committed to supporting the needs of professional automotive businesses.

11. Contact Us

To make a warranty claim or for any warranty-related enquiries, please contact our team:

• Phone: 02 6914 9853
• Email: admin@kpautomotive.com.au
• Address: 7 King Street, Narrandera NSW 2700
• Hours: Monday–Friday 8:00 AM – 5:00 PM

We are committed to resolving all warranty matters quickly and fairly.