Shipping & Returns Policy

Effective Date: 2025   |   Business: KP Automotive Electrical Wholesale   |   ABN: 31 126 166 115

1. Order Processing

All orders placed through kpautomotive.com.au are processed during business hours: Monday to Friday, 8:00 AM – 5:00 PM (AEST). Orders placed outside of these hours or on public holidays will be processed on the next available business day.

Once your order is confirmed, you will receive an email notification with your order details and a tracking number once your item has been dispatched.

2. Shipping Methods

KP Automotive Electrical Wholesale ships Australia-wide using the following carriers:

• Australia Post
• Aramex (formerly Fastway Couriers)

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

3. Delivery Timeframes

Estimated delivery times are as follows:

• Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth): 3–7 business days
• Regional and rural NSW (including Narrandera and surrounds): 3–5 business days
• Remote areas: 7–14 business days

Delivery timeframes are estimates only and may be affected by carrier delays, weather events, or peak periods. KP Automotive is not liable for delays caused by third-party carriers.

4. Shipping Costs

Shipping costs are calculated at the time of checkout. Free shipping promotions, if applicable, will be displayed on the website. All prices are shown excluding GST unless otherwise stated.

5. Click & Collect

Local customers are welcome to collect orders directly from our store at 7 King Street, Narrandera NSW 2700 during business hours (Monday–Friday, 8:00 AM – 5:00 PM). Please contact us prior to collection to confirm stock availability.

6. Returns Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we accept returns subject to the following conditions:

• Items must be returned within 30 days of the delivery date
• Products must be unused, in original packaging, and in resaleable condition
• Proof of purchase (order confirmation or invoice) must be provided
• Custom-ordered or special-order items are non-refundable unless faulty

To initiate a return, please contact us at admin@kpautomotive.com.au or call 04 2823 0026 with your order number and reason for return.

7. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement, exchange, or full refund at no cost to you. Photos of the item and packaging may be requested to assist with the claim.

8. Refund Process

Once your return is received and inspected, we will notify you of the outcome within 3–5 business days. Approved refunds will be processed to your original payment method within 5–10 business days.

9. Return Shipping Costs

If the return is due to a fault or error on our part, we will cover the return shipping cost. If the return is for change of mind or other non-fault reasons, the customer is responsible for return postage.

10. Non-Returnable Items

The following items cannot be returned:

• Electrical components that have been installed or used
• Items that have been modified or tampered with
• Products sold as clearance, ex-display, or as-is

11. Contact Us

For any shipping or returns enquiries, please contact our team:

• Phone: 02 6914 9853
• Email: admin@kpautomotive.com.au
• Address: 7 King Street, Narrandera NSW 2700
• Hours: Monday–Friday 8:00 AM – 5:00 PM